Question
On the diagnostic machine, there are different types of codes that show on a vehicle. Sometimes it can be as active/ confirmed (meaning that the vehicle computer confirmed that it is a fault and not just a once off issue) Then it can be as pending, meaning it may have occurred once or twice but the issue didn't occur enough times over a certain period of drive cycles. So, my question is that it is it necessary to mention those faults that have occurred as 'pending' to the customer because from a driving point of view the car doesn't feel like there is an issue in the area marked as 'pending'. And there is no engine light.
Answer
It is necessary to inform the customer of the latent fault/ malfunctioning. It should not be concealed.
- Source
- themajlis.co.za
- Published in
- The Majlis Vol 28 No 05
- PDF page
- 10
Verbatim verified against the source PDF
Appears under THE SHIFAA’ AAYAAT. This heading is the nearest headline at or before the page and is approximate. Do not cite it alone.